Technical Support Policy

This policy describes the availability of technical support for GenDetective^®. Your first line of tech support is your HELP file, accessed from within the program. A lot of questions are answered or explained there. If you can not find the answer to your question in the HELP file, visit the FAQ (Frequently Asked Questions) at our website. The FAQ will be updated on a continual basis, so please check this page before sending an email.

If after checking the HELP file and the FAQs you still can not find the answer to your question email us at: techsupp@rumblesoftinc.com. Technical support will not be handled over the phone. Please include the following information:

1. Your name
2. Version of GenDetective^® (HELP, About)
3. Name of your genealogy software (RootsMagic, FTM, Legacy, PAF, etc) and version number
4. Your phone number, so that we may contact you directly if we need additional information
5. A detailed explanation of the issue
6. If the error is in a report, please attach the report PDF to your email and tell us which page and line where the error is occurring
7. We may, in a follow up email, ask you to send us your GEDCOM file to aid in diagnosing your issue. We will never share or disclose your family tree information to any other user or business entity, please refer to our privacy policy for additional information.