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Gen Detective by Rumblesoft, Inc. Rumblesoft, Inc.

Technical Support Policy

This policy describes the availability of technical support for GenDetective®. You have many options for technical support:

If after checking our blog, My Video Library and the FAQs you still can not find the answer to your question email us at: techsupp@rumblesoftinc.com. Technical support is not handled over the phone, unless we are unable to solve your issue via email. Please include the following information in your request:

  1. Your name
  2. Version of GenDetective® (HELP, About)
  3. Name of your genealogy software (RootsMagic, FTM, Legacy, PAF, etc) and version number
  4. Your phone number, so that we may contact you directly if we need additional information
  5. A detailed explanation of the issue
  6. If the error is in a report, please attach the report file (html) to your email and tell us which page and line where the error is occurring
  7. We may, in a follow up email, ask you to send us your GEDCOM file to aid in diagnosing your issue. We will never share or disclose your family tree information to any other user or business entity, please refer to our privacy policy for additional information.
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